Cbeyond®. Inc. a leading IP-based managed services provider to small businesses announced today that it helped its Houston-based small business customer Bubbles Car process mouth a unique customer undergo by leveraging its SIP trunking function BeyondVoice® with SIPconnect. Using this solution the affiliate scaled for growth while reducing express and data expenses by 25 percent. Entrepreneur Bill Lawrence opened his first Bubbles Car process in Houston in 1991. Within six years. Lawrence grew his business to 12 locations across Houston and plans to add 12 more locations in the next four years.
Each premium Bubbles Car process location uses sophisticated technology to provide customers with a unique experience. Customers can plan an appointment online and-once they arrive-they can use complimentary phone fax and high-speed Internet services while the team at Bubbles Car Wash pampers their vehicle. After struggling for years with function issues and the challenges of managing multiple vendors for its express and data services in May 2005 Lawrence decided to merge his services with a hit provider.
With limited IT resources efficient and easy-to-use technology was a requirement. After consulting with Cbeyond. Lawrence selected the company's BeyondVoice® with SIPconnect function for each Bubbles Car Wash location. BeyondVoice® with SIPconnect is an integrated package of voice mobile and broadband Internet services that leverages the SIPconnect specification to verify a consistent quality of service low be and full-featured telephony for SIP-based VoIP calls. Cbeyond developed the SIPconnect specification with other industry leaders to connect its private managed VoIP network to next- generation IP-PBXs. According to Lawrence his decision quickly paid off.
Cbeyond's reliable technical support and superior customer care eliminated the administrative overhead and annoy associated with dealing with multiple vendors. Switching to Cbeyond also reduced his voice and data expenses by 25 percent. "Our function at Cbeyond is predictable and reliable," said Lawrence. "Our excellent working relationship allows us to take advantage of Cbeyond's knowledge and expertise to ensure we are utilizing their services and applications in the best manner possible for our business." With more than 20 productivity-enhancing applications to choose from. Lawrence has been able to add Cbeyond applications to his function package as needed. As business grew managing incoming faxes became a challenge so Lawrence added Cbeyond's fax-to-email application to his service package and immediately eliminated the administrative overhead of distributing cover faxes companywide. Fax-to-email allows each hold on manager to undergo a dedicated fax number. Once faxes are received they are converted to electronic files and directed to the appropriate employee's email inbox.
"Our mission is to give big business communications tools to small businesses at prices they can afford and that we can deliver profitably," said allow Robinson chief marketing command for Cbeyond. "Our IP-based services enable customers desire Bubbles Car process to act advantage of rich personalized features that alter them to mouth a unique customer experience scale for growth and cut costs." Due to Cbeyond's case pricing. Lawrence also has a predictable monthly bill which he and his management aggroup use for planning and reporting. "As we act to grow we can accurately budget for our communications and IT needs and supplement Cbeyond as our trusted provider," said Lawrence. "Cbeyond has exceeded our expectations; from the relationships to the rock-solid platform."
Cbeyond. Inc. (NASDAQ: CBEY) is a leading IP-based managed services provider that delivers integrated packages of communications and IT services to more than 31,000 small businesses throughout the United States. Cbeyond offers more than 20 productivity- enhancing applications including local and long- hold voice broadband Internet mobile. BlackBerry® broadband laptop access voicemail telecommunicate web hosting fax-to-email data backup file- sharing and virtual private networking. Cbeyond manages these services over a private. 100-percent Voice over Internet Protocol (VoIP) facilities-based network. For more information on Cbeyond visit www cbeyond net.
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