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After doing long hours of research I decided to sign up with Hostnine (H9) as they seem to provide reasonable packages (not overselling) for a good price. I hoped to get good support instead. That's for their Basic Shared Hosting Package. Unfortunately this was not the case when I ran into my first problem setting up my add-on domains. The following is the ticket I submitted with them on Oct 1. I am trying to setup to addon domains to my site which are xyz com and xyz net. I did the first one "xyz com" and created subdomain/ftp username "xyz". Couldn't do the second one then. Deleted the first one and now try to setup "xyz com" with subdomain/ftp username "xyzcom" but I am getting the following error:Error from park wrapper: xyz com is owned by another user. Can you please check why it's telling me that xyz com is owned by other user? I assume the delete did not delete everything in the system. I want the following setup:xyz com xyzcom xyzsite com ~xyz/public_html/xyz comxyz net xyznet xyzsite com ~xyz/public_html/xyz net I got a reply short after that this needs to be send on to "2 Level Support". After that I didn't hear anything for 24 hours... Then I contacted support live chat to ask for status update. Here is the conversation: Welcome to HostNine! An online representative will be with you shortly. You are number 1 in the queue. Your wait time will be approximately 0 minute(s) and 18 seconds. You are now chatting with 'H9'H9: Hello! Welcome to HostNine. How may I help you?AS: hi just wanted to check if anything happening on my support request Ticket ID: <ERASED>. It's been over 24 hours with no response... H9: One momentAS: OkayH9: it looks like that domain already has an accountAS: i own this domain as i said i added it but got the subdomain name wrong then deleted and now i can't add it anymore. AS: BTW same thing happen if i just want to park this domain on the account. H9: What is the exact error given?AS: Error from park wrapper: xyz com is owned by another user. H9: it looks like there is already an account for xyz comH9: Do you know what server it might be on?AS: Hang on... AS: The cPanel tells me my server is node12AS: with Shared IP 203.211.140.149AS: Can you see who the other user is it belongs too? My login name is "xyz". H9: try nowAS: you mean adding again?H9: YeahAS: OkayAS: Nope same error again: Error from park wrapper: xyz com is owned by another user. H9: Alright this will be taken care of todayChat session has been terminated by the site operator. NOTE: I hide the name of the operator with <H9> as I don't want to blame individuals here. I don't think this is the most professional support conversation I ever had. Asking me for details in the ticket and what server I am on doesn't instill confidence in me. Also he wasn't able to resolve it which is fine but he just said this will be taken care of and terminated the conversation! That's not a very customer oriented approach to me. It has been another 24 hours and TODAY has passed and it's stilll not working. As you woud guess there was no email and no update to the ticket!On top of that the other domains (xyz net) email which was working before is now offline and doesn't resolve. I can't delete it and set it up again as I am getting error message in control pannel. Seriously I am not an expert in this but how hard can it be to add some add-on domains to a hosting package or resolve problems if they occur. If you have any experience in webhosting you should be able to solve this in a few minutes... All I can say very disapointed with this company and probably will go somewhere else..... With the price that they offer and the packages there's no chances of not being "overselling". I'm not saying that they are good or bad since I don't have experience with them. Usually Live Chat is level 1 support they don't have access to many things. I don't think that's wrong to ask you for the details of your account to know in which server you are. Which I find unprofessional is to close your chat conversation like that though. Cpanel/WHM - RvSkins - Fantastico de Luxe - Site Builder- PHP4/5 support - Account Migration FFMPEG. FFMPEG-PHP. Libffac. Libffad2. Xvid. Libogg. Libvorbis. Mp3lame. FLV2Tool Support - Still find the questions should have been clear from the ticket submitted... My login name as well as site name and email are all captured as part of the ticket. I always referenced the ticket it in any communication. I cannot believe that any tech working in this company is not able to access the ticket system. What's it there for then just to provide a pain for the customer?Also when I signed up it said "24/7 x 365 support" and not 3 days for Level 2 Support to get back to you. I really don't care about the "support levels" they have internally in their company. I want my problems attended and fixed in a reasonable time. Once more please note I have been waiting for 3 days to get something simple like an add-on domain fixed. This is not something out of the ordinary and I didn't blow up when it wasn't done after 1 hour - it's been three days... my sites now are down with Hostnine for more than an hour and I ma thinking to transfer my sites away from them. I agree their support staff are not friendly at all. Just a message to Hostnine "it costs a fortune to get a customer but costs nothing to be friendly and supportive" hmm I have been considering hostnine reseller packages but i am seeing more and more negative reviews of hostnine popping up. I check their own forums and I'm seeing a trend of negative reviews as well. Looks like they are definitely having some problems. but it could be just temporary or growing pain problems. I made the mistake of switching from Hostgator to Hostnine. There were 2 incidents in a month when the promised 24/7 support was out to lunch. Couldn't get anyone on live chat or by telephone. Then there is the black hole called level 2. One or more of Hostnine's Florida servers did not have Fantastico installed. The first time I called support and was told they would send it to level 2. I was assured it would be corrected in a few days. More than a few days passed. I opened another domain on one of the Florida servers and again no Fantastico. This time I sent a support ticket. After a day I was told that this too would go to level 2. I still don't know if they ever fixed the problem. I never received a response from "level 2" telling me the problem had been fixed. Then there was my problem with gettext support. As I understand it gettext support is routinely installed during the php build. It is almost an exception when it is not installed. Without it many applications can only display English. Since my site require translation into multiple languages I needed the gettext support. Over a period of a couple of days I emailed everything I could find on gettext. The last email I received told me they were taking it to the black hole of level 2. I was later told it was my fault for not telling which node I was on. No one at support ever asked me which node. I even posted verbatim the question I was being asked on a Gallery2 forum in hope of find what information they wanted. The person who answered was just as puzzled as I was about what they wanted and answered with information on how to do an install. Then there was the issue of transferring my accounts from Hostgator. When I couldn't log in to the cpanels on my transferred accounts in I phoned support. I was told it was a propagation issue and to wait 24 hours. When it didn't clear up the next day I phoned again. This time someone took the time to look. I seems no one bothered to tell me the name servers for bulk transfered accounts are different. In fact in my control panel when I list accounts they are still shown with the wrong name servers despite the fact I changed them to the correct names servers at Godaddy. Once I was given the correct servers I made the switch and again waited for propagation. This time it worked. If anyone is interested here are some of the exchanges with my annotations. Reply-to: To: xxxxxxxxNeal R. Yerkes,Your Ticket has been received and a member of our staff will review it and reply accordingly. Listed below are details of this Ticket. Please make sure the Ticket ID remains in the subject at all times. Ticket ID: EFD-482982 Subject: Florida server Department: Support Priority: Medium Status: Open You can check the status of or reply to this Ticket online at: Please do let us know if we can assist you any further. HostNine LLC Reply-to: To:xxxxxxxHello. HostNIne would like to apologize for the delay in getting to this issue. Rest assured we are working on these level 2 issues and expect to have a resolution response within 48 hours. Regards,xxxxxxHostNine Technical Support *********Important Links************Helpdesk: Blog: Forums: ********************************** Ticket Details===================Ticket ID: EFD-482982Department: Level 2 SupportPriority: MediumStatus: Open Never heard anything more after that. I had previously called via telephone about this Please do let us know if we can assist you any further. HostNine LLCts is using it via an image? Or just html? Regards,xxxxxSupport Manager *********Important Links************Helpdesk: ********************************** Ticket Details===================Ticket ID: RHI-617712Department: SupportPriority: UrgentStatus: On HoldAre you using php4 or 5 so i know where to do it? Regards,xxxxxxSupport Manager *********Important Links************Helpdesk: Ticket Details===================Ticket ID: RHI-617712Department: SupportPriority: UrgentStatus: On HoldHi. Where do you need this installed though. Regards,xxxxHostNine Technical Support *********Important Links************Helpdesk: I sent links to the Gettext manual thinking that would answer the question Ticket Details===================Ticket ID: RHI-617712Department: SupportPriority: UrgentStatus: On HoldHello. We know how to install it the problem is we need to know *where* to install it Regards,xxxHostNine Support *********Important Links************Helpdesk: After my last email to them providing what I thought was more specific information came. Ticket Details===================Ticket ID: RHI-617712Department: SupportPriority: UrgentStatus: On Hold Please note that level 2 issues can take a bit longer to resolve as they require more attention and investigation but we will have this resolved as soon as possible. Thank you for your patience and understanding in this matter. Regards,xxxxHostNine Technical Support *********Important Links************Helpdesk: After receiving the last email I attempted to login in to live person on Saturday Night. No one was home. The screen asked me to leave a message which I did. Below is the acknowledgement they received that message. "Live Person" message. I never received a response to this one either. From: HostNine Support (support@hostnine com) Sent: Sat 9/29/07 10:56 PM Reply-to: To: xxxxxxx,Your Ticket has been received and a member of our staff will review it and reply accordingly. Listed below are details of this Ticket. Please make sure the Ticket ID remains in the subject at all times. Ticket ID: ANB-790466 Subject: LivePerson Message Department: Support Priority: Low Status: Open Well given an account name or billing ID of sorts the host should be able to see what server the customer is on. Asking for details that are at their fingertips can be annoying. Never-the-less he still asked when he didn't know which is a good thing. Maybe he was new? Ending the conversation like that though that's a turn off. He simply could have asked if there was anything else he could do. __________________BurstNET® - an INC500™ Company -sales @ burst net - 1-877-BURSTNETNew! Pentium-D Dual-Core Servers and Dual/Quad Xeon 3GHZ ServersnetBAQ™ External Backup Storage | Unmetered Servers | VPS | Co-Location - - unrestricted net The case of DomainInvestor is very similar to mine with level 2 support being a black hole and their technical staff requesting information they should actually know better than I. Today I finally got an reply from the "Support Manager". This was't much of a highlight as well: Now this is just ridiculous xyz com is the side I am hosting with them the only one. On top of that I clearly told them in my ticket that this is what I want to do: xyz com xyz xyzsite com ~xyz/public_html/xyz comxyz net xyz xyzsite com ~xyz/public_html/xyz net Sorry to hear about the bad events. I was wondering what happened with them. I had seen good reviews about them earlier. If things are going like that think about running away from them. Hostnine used to be a good company. I switched my domains from Anhosting to Hostnine and all are working fine. Until recently. I been having a lot of downtime for all my domains and that have been very frustrating. I must admit that their services have indeed dropped. Going to switch out of H9 this week.

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Design and Development Get help setting up forums databases or discuss any create of scripting. Have a challenge or comment about a website? Or just show off your own place! Anybody use ? Particularly with Perl scripts?I am wanting to use reCAPTCHA on one of my websites to decrease the form-to-email compose seize attempts that results in flooding my inbox with automated garble. The problem is that I wrote the scripts in Perl years ago whereas reCAPTCHA is made with a PHP interface. A Perl implementation has been made however this requires installing a Perl library module onto the server (which apparently isn't one of the modules already installed.) It is looking like taking the time to write the email scripts to PHP and updating all the links throughout the website is going to be the "easy" way to be able to use reCAPTCHA. Or perhaps I could ask support to install the module. Hmm that sounds pretty simple. Or perhaps I could ask support to lay the module. Hmm that sounds pretty simple. Just as I expected give came to save the day! Within 40 minutes of opening a give ticket the Perl modules were installed on the server. Thanks Ben A.!

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> Herbert Graf wrote:> > On Wed. 2007-10-03 at 12:41 -0400. Martin Klingensmith wrote:> >> Most residential function blocks port 25 (SMTP) incoming. You can't > >> really do email over a home connection nor can I understand why you > >> would seriously want to.> > > > Simple: reliability. Many ISPs to this day just aren't very reliable> > when it comes to their email servers. I don't use my provider's email> > servers for that specific cerebrate they just aren't reliable. FWIW my> > email goes through gmail which has been amazingly reliable certainly> > better then any ISP's email server I've ever encountered.> > > > There's also the control element hosting your own email server means> > you can choose whatever domain name you want and undergo as many email> > accounts as you want.> > And as much disk space as you be. :-) Very adjust. Another important benefit is hold back of spam filtering. Mostproviders now filter for e-mail giving you adjust choice as to whether itdone or how it's done. This can be VERY frustrating when for whateverreason an important email is blocked and you don't even know it'shappening! (has happened to me a bunch of times...). TTYL-- PIC/SX FAQ & list archiveView/change your membership options at

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> On Wed. 2007-10-03 at 12:41 -0400. Martin Klingensmith wrote:>> Most residential service blocks port 25 (SMTP) incoming. You can't >> really do email over a domiciliate connection nor can I understand why you >> would seriously be to.> > Simple: reliability. Many ISPs to this day just aren't very reliable> when it comes to their email servers. I don't use my provider's email> servers for that specific cerebrate they just aren't reliable. FWIW my> email goes through gmail which has been amazingly reliable certainly> better then any ISP's email server I've ever encountered.> > There's also the control element hosting your own email server means> you can choose whatever domain label you want and have as many email> accounts as you want.

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Welcome. Unregistered to the Site5 Community Forums! You last visited: Today at 05:41 PM Error: User doesn't affix enough! .. less than 30 posts We signed up for a site5 web-hosting be. I received an email confirming the order (though it doesn't seem to be a communicate) but somehow the order never went through. We can log in to site5 backstage but apparently don't undergo a web hosting be?We sent the information to a webmaster who said we needed a hosting account besides site5 backstage. Any tips would be most appreciated. Contact the sales department. I think its FYI their hours are something like 8a-8p Eastern measure M-F. Powered by vBulletin Version 3.6.7 procure ©2000 - 2007. Jelsoft Enterprises Ltd.

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Hi all. I've had a jaguarpc be for many many years. Recently. I tried to do a client login on the place. The username / pass that has worked for years no longer worked. So i clicked "forgot password" and entered what i thought was my primary email communicate. It is not being recognized. None of my old emails are being recognized as the primary email address. How do i get my Client login credentials back? I'm still being billed on my ( working ascribe separate ) so i can prove that it's my account.... Can someone from JagPc cater gratify back up!?ThanksSharif Corinaldianattempt org Send an email to with the account info you have along with the last 4 of your credit card. I accept. FYI: JPC reset all of the passwords to the client area about a week ago as a result of a place hacking/defacement detailed in. As Ron said a quick email to support should be all you be to get your access reenabled.--Jason All times are GMT -6. The measure now is 09:31 PM. Powered by vBulletin® Version 3.6.4procure &write;2000 - 2007. Jelsoft Enterprises Ltd.

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hi i'm looking for a web based newsletter manager. I need it mostly to send email to journalists so i don't need their registrations and so on.. but i'l desire to tag their email addresses with tematic areas (like sports china local news economy etc...)Do you experience a remove script for that?convey you I know one of the more popular newsletter managers is phplist (google) and one of the simplier ones is pommo. You could also check into the site5 solution. (Mailman?)EnjoyAMDbuilder i gave them a try... POMMO ROCKSit's perfect you can use ruels to select users and so on. and everything is so EASY is there a free newsletter software that can be used by multiple users? so that i can setup a aweber write of thing for customers? can i use pommo for this? At the moment pommo dosn't support multi users but that is expected in the next release along with automated bounce processing. (An Unoffical bound processor is posted in their forum)If you need multi users now I evaluate PHPlist is the only option but it's a pain in the rear to get setup and working... come up I found it a hurt and ditched it for pommo.... Anyways on to the second move what is aweber and what does it do? I will check approve later with a exceed answer on that aspect. EnjoyAMDbuilder aweber is a paid solution for managing mailinglists. Its about $20 per month and you can have lots of lists and emails. The advantages are everything is hosted on their website independant of your server. No be for you to configure anything. Also if you are moving servers or if the server is down you can let your faithful know what is happenning they have a 99 xx% delivery evaluate they have people actively monitoring blocked emails and rectifying the situation. they undergo a good interface and excellent tutorials Sorry about the delayed response srijit!Yes you can setup pommo as a local mailing enumerate solution similar to an aweber or subscriber send or constant contacts. Granted you arn't going to undergo people working to end deliverability problems (well unless you counts) your don't have any delivery rate guarantee or what not but you do have a nice intereface simple program with wysiwyg editor to create your own templates and such. Toss it up on one of your servers and give it a try it's quick and easy to lay and works well without any major configuration work etc. They are still working to add auto bounce processing and multi user give but for clients this could be an easy to use solution for both you and your clients... Or it's at least worth following!AMDbuilder yeah but the critical functionality that i am looking for is multiple users i *be* multiple people to be able to send emails to their different lists if that can bring home the bacon great but if not then they can use aweber and i'd probably implement this on a VPS not on a shared server The hosting shouldn't alter a difference as desire as everything is setup and working correctly. At the moment multi users isn't supported but that is coming in the next release which I am hoping will be released in the next month or two. If you can't wait then using one of the other solutions might be a exceed option. They undergo posted on their forums and such that it's a top priority for the next channel which will also be a rewrite of the code to go things up further and provide a better sending script or something.. EnjoyAMDbuilder

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Sales. Pre-Sales. Specials and Coupons Do you undergo a challenge about any of our hosting packages or services? Find out more about our virtual and dedicated servers. hii have a give Ticket #12564490 but since I cancelled my be with Jaguar I canot login anymoreI tried emailing sales but the email reachs blank (it sends a validation cerebrate to affirm is not a e-mail then delivers the mail but for some reason it reachs as a keep one)Im asking JPC to refund my payment made on sept 10 for a SDX however they are not responding at all (may be the blank email or may be not)However I dont see why if I cancelled it within the 30 days money approve pledge they are not refunding it automatically change surface I stated clearly in the cancellation create that I ws applying for that. wish someone at sales "CAN" construe this communicate nowInvoice 40204401 Waiting your comments All times are GMT -6. The measure now is 11:56 PM. Powered by vBulletin® Version 3.6.4Copyright ©2000 - 2007. Jelsoft Enterprises Ltd.

I undergo a web entertain provider that doesn't undergo SSL certs for SMTP or IMAP.. So doing it securely Windows Mail (formerly OE6) gives me prompts for certificates. which is kind of annoying.. I was thinking that maybe if I went with a mail client that could change state a SSH cut into automatically and turn forward 25 and 143 that might fix having secure email.. (I know I could open a ssh schedule to do this. that just seems desire a extra step. desire the prompts for certificates)I haven't seen a good email client other then OE and Outlook (not such a huge fan of this one) and I never liked mozilla's bundled builtin one.. (maybe too ugly)Suggestions? Cpanel/WHM - RvSkins - Fantastico de Luxe - Site Builder- PHP4/5 give - Account Migration FFMPEG. FFMPEG-PHP. Libffac. Libffad2. Xvid. Libogg. Libvorbis. Mp3lame. FLV2Tool Support - Celebrating our sixth anniversary - Toll Free:1-877-384-6781 Hmm. looks kind of ugly.. I assume it doesn't give ssh. just maybe imap/smtp without prompts? To venture is to assay one's life; not to venture is to lose one's reason to live Been using thunderbird for a while its a nice little program. You might look into it for a client. John For me is the beat Mail Client around. Affordable nice looking lots of features and always updated... I am also going to throw my chips down on Thunderbird its Mozilla move go do by! - Dedicated Server HostingPremium Network - 24/7/365 SupportDallas Datacenter - Fully Routed Backend communicate 1-877-586-0555

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I have a web host provider that doesn't undergo SSL certs for SMTP or IMAP.. So doing it securely Windows Mail (formerly OE6) gives me prompts for certificates. which is kind of annoying.. I was thinking that maybe if I went with a mail client that could open a SSH tunnel automatically and turn forward 25 and 143 that might fix having secure email.. (I know I could open a ssh schedule to do this. that just seems like a extra go. like the prompts for certificates)I haven't seen a good email client other then OE and Outlook (not such a huge fan of this one) and I never liked mozilla's bundled builtin one.. (maybe too ugly)Suggestions? Cpanel/WHM - RvSkins - Fantastico de Luxe - Site Builder- PHP4/5 give - Account Migration FFMPEG. FFMPEG-PHP. Libffac. Libffad2. Xvid. Libogg. Libvorbis. Mp3maim. FLV2drive Support - Celebrating our sixth anniversary - knell remove:1-877-384-6781 Hmm. looks kind of ugly.. I assume it doesn't give ssh. just maybe imap/smtp without prompts? To go is to risk one's life; not to go is to suffer one's reason to live Been using thunderbird for a while its a nice little program. You might look into it for a client. John For me is the best Mail Client around. Affordable nice looking lots of features and always updated... I am also going to impel my chips down on Thunderbird its Mozilla cant go do by! - Dedicated Server HostingPremium communicate - 24/7/365 SupportDallas Datacenter - Fully Routed Backend Network 1-877-586-0555

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