PROFESSIONAL SUMMARYWith 15 years of progressive experience in the computer industryRichard has been a valuable asset to several organizations. Hisexperience includes Local Area communicate as well as Wide Area Networkdesign implementation and administration. He has implemented andmanaged several large infrastructures using Microsoft productsincluding Microsoft Windows NT 4.0 though Microsoft Windows 2003,Microsoft Exchange 5.5. 2000 and 2003. Microsoft SQL Server. MicrosoftSystems Management Server and Hewlett-Packard OpenView. Mr. Millerhas extensive experience in network engineering which encompassesActive Directory create by mental act and deployment. TCP/IP architectural designand implementation. telecommunicate design and implementation intranetdevelopment. Internet development dashboard design databasedevelopment project planning service management design. SLA designand implementation and core out affect design. His recent Six-Sigmastudies undergo integrated his expertise in technology with processdesign and workflow analysis. These skills and experiences have beenexemplified in his recent position in which Richard has lead teamsworldwide to succeed in a corporate merger. move of this corporatemerger were the responsibilities to plan give and bring about the effortsin data center moves and the management of support cater for 6datacenters worldwide.
INDUSTRY CERTIFICATIONS *command Electric Six Sigma Green sing. July 2001oDMAIC process analysis oDMADV affect analysis oFast Track DMAIC implementation oCore Process Development oFacilitative Leadership oMeeting effectiveness.*Hewlett-Packard Certified Integration Expert. December 2001oImplementing and managing Microsoft transfer 2003oImplementing and managing Microsoft transfer 2000oDesigning a Microsoft Windows 2000 Directory Services InfrastructureoImplementing a Microsoft Windows 2000 Network InfrastructureoWindows 2000 administrationoWindows 2000 Active Directory implementationoDeploying and managing Microsoft Internet Security and AccelerationServer 2000oExchange 2000 Server usage and configurationoExchange 2000 Server core out componentsoExchange 2000 Server sites and place configurationoExchange 2000 implementationoSQL Server 2000 administrationoProgramming a Microsoft SQL Server 2000 databaseoSMS 2.1 administrationoWindows NT 4.0 core components oWindows NT 4.0 network componentsoNetwork Node Manager II on UnixoNetwork Node Manager II on Microsoft Windows 2000oNetwork Node Manager I on Microsoft Windows NToNetwork Node Manager II on Microsoft Windows NToOpenview Operations for Windows 2000 IoOpenview Operations for Windows 2000 IIoService Desk 4.5 fundamentalsoDesigning a functional Service Desk for enterprise organizationsusing Service Desk 4.5oStorage Area ManagementoITIL Service ManagementoManageX for Microsoft Windows NT
TECHNICAL SUMMARYSoftwareActive Directory. VMWare. Windows 2003 Server and Enterprise Server,Windows 2000 server and Advanced Server. Windows NT 4.0 Server,Microsoft transfer Server 5.5 through 2007. HP Service Desk. HPNetwork Node Manager (NNM). HP OpenView Operations (OVO. OVOW). HPManageX. HP Omniback. CheckPoint firewall. Citrix MetaFrame 1.8 andMicrosoft Terminal Services. Windows Vista. Windows XP. McAfee,Symantec AntiVirus Enterprise. Virtual Private Networking (VPN). CiscoWorks. change state Shortest Path First (OSPF). Foundry Switches and Routers,Accellar Routers. ON-TAP 6.5.2 through 7.0 numerous Windows applications. ProcessChange Management. Problem Management. Incident Management. ServiceManagement. Configuration Item Management. Information TechnologyInfrastructure Library (ITIL). Service Level Management. DMAIC. DMADV,Workflow Management and Product Lifecycle Management. HardwareDell. Hewlett-Packard. Compaq. Cisco. Foundry. APC. 3com. Aspen,Adaptec. IBM. Nortel. Lucent. AMR.
PROFESSIONAL EXPERIENCEEpsilon Interactive. Broomfield. CO April 2006 - PresentCIT Operations Manager / Sr. Systems design*Mr. Miller was responsible for strategic development and technologysolutions for the newly merged company. He was also tasked withdetermining long-term technological needs to develop supportingstrategies in line with business goals. These strategies includedsystem development system design and integration. In addition,Richard had a dual responsibility to oversee worldwide productionenvironments and to ensure that the merging environments had anefficient and cost effective infrastructure solution. Responsibilitiesalso include global IT security policies and standards includingCorporate infrastructure production datacenters productionoperations and network architecture..
*Richards team of 14 personnel worldwide provided tier 2 through tier5 troubleshooting give for the following technologies: WindowsEnvironments. Active Directory. transfer. IIS. ISA. SMS. SQL Server,Firewalls. Various ERP/CRM/Financial/Business move Applications,custom designed Messaging Platform. Advanced Security Models andComplex Routing Schemas in the Enterprise. High AvailabilityEnvironments (Clustering. Load Balancing etc.) n-Tier Architectures
*Install assemble and bear witness n-tiered / HA environments from OS /hardware level to database and application installation andconfiguration. Builds consider hands-on work to systems networkingcomponents and security appliances. Environments are normally bothvertically and horizontally tiered for redundancy and performance.
*As a consultant with CAI. Mr. Miller was involved in the create by mental act andconfiguration of 23 Windows 2000 migrations. 16 Windows 2003migrations. 7 Exchange 2000 migrations and 7 transfer 2003migrations. This included developing project plans designing customsolutions to cater customer requirements meeting deadlines,coordinating venders incorporating change management procedures andimplementing solutions based upon defined project plans.
*The most difficult create by mental act Mr. Miller faced was with the express ofCalifornia Child Welfare System. Mr. Miller was the aggroup architect indesigning an architecture which consisted of two hundred DC's acrossthe state of California. As part of the design. Mr. Miller was alsoresponsible for implementing the communicate on strict deadlines andlimited funds. Mr. Miller proved to be an excellent resource on thisproject and completed the project on time and under calculate.
*Windows 2000 architecture/rollout team lead. Involved in thedesign configuration and support of Windows 2000. Active Directory,and Windows NT infrastructure that are part of the NAREX corporatenetwork. Supplied on-going hardware and software support for 14Domain Controllers. GPO implementation. 320 user migration. NNMautomated support infrastructure. OVOW automated supportinfrastructure and support infrastructure integration into ServiceDesk. Provided detailed design proposals pricing and engineeringsupport.
*transfer 2000 architecture aggroup lead. Technical and strategy leadfor the Exchange 2000 migration. Performed technical design andengineering bring home the bacon to give a seamless migration from Exchange 5.5 toExchange 2000. Designed topology based upon Active Directory designsand replication strategies.
*Distributed Services lead. Designed and provided support for theNAREX external and internal DNS servers. This responsibility alsoconsisted of supporting the DBA aggroup in designing clustering services,and link server create by mental act. Designed give system for critical serviceinteroperability and infrastructure readiness.
*System tools team lead. Provided create by mental act and infrastructurerequirements for the proactive.
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