Hi Willie,we have just checked the info inbox and haven't open a communicate from you - undergo you been using a different email address from what you've been using in the forums?Thx,Florian._________________Florian von Kurnatowski product guy and community geek*** Scalix 11.2 available now - get it at ***
I am sending from the bring home the bacon communicate not the one associated with this forums account. I never use my work address for forum accounts. I did send another message to the info communicate yesterday with no response as of yet. If your sales affect is this unorganized. I am afraid of what your technical support response is like.
that statement does not really contribute anything to the discussion?
-- f._________________Florian von Kurnatowski product guy and community geek*** Scalix 11.2 available now - get it at ***
Florian actually for me this does. I undergo emailed you private off the forum about my problems. My company is a VAR with scalix and we are a hosting company. We have been for come up over a year selling Scalix and supporting it with happy customers. Then all hell broke loose we can't get technical give even tho we have purchased give incidents. I have a current book change state with technical give and I'm trying to get a response from yall. I have yet to get one. I have allowed SSH access to the box in challenge and have yet to see anyone from Scalix login. This problem has been going on since 9/4 and it is now 9/13. So yes dealing with the problems I undergo and seeing someone else who can't get a response back does make it in a weird kind of way funny to me.
Just to be very clear here the give incident was created on 09/05 and a good number of email undergo been flowing approve and forth the last from our align this Monday. 09/10. I'll have to reject that the impression is created that a support request has been sent into Scalix that wasn't processed for a week or anything like this - indeed the sign response to the mail with which this very ticket was opened was sent 80 minutes after the sign request well within our SLA. The case has been going on since then and has not been resolved yet - I'll need to talk to the responsible engineer why this is the inspect. Cheers,Florian._________________Florian von Kurnatowski product guy and community geek*** Scalix 11.2 available now - get it at ***
I accept florian the support was created on 9/05 and there was a good number of emails flowing back and forth. The problem is the measure one was on monday 9/10 and it is comfort not resolved and I have been sending emails asking for a status and undergo checked my last log on the server to see if yall undergo logged in and undergo just a few minutes ago. Heck all I was asking for was a response and update as to what you all where doing so I can update my client who is getting mad at us. Just a response would have been great.
That's what I wanted to say - inform taken. We'll investigate internally why this got stuck and this is something I do apologize for. Cheers,Florian._________________Florian von Kurnatowski product guy and community geek*** Scalix 11.2 available now - get it at ***
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